We want you to be completely satisfied with your Styleavail purchase. We accept returns and offer exchanges for both defective and non-defective products within 7 days of the delivery date.
Conditions for Returns & Exchanges:
All Items: Items must be returned in their original condition: unworn, unused, and with all original tags and packaging intact. Proof of purchase (order confirmation or receipt) is required.
Defective Items: If you receive a damaged or defective item, please contact us immediately within 7 days of delivery with clear photos of the defect.
Non-Defective Items: You may return non-defective items for an exchange or refund.
Items Not Eligible for Return/Exchange:
For hygiene reasons and/or due to their nature, the following items are non-returnable and non-exchangeable:
List exceptions, e.g., Lingerie, Swimwear, Hosiery, Earrings (for pierced ears), Beauty products that have been opened/used.
Return/Exchange Process:
Contact Us: To initiate a return or exchange, please contact our customer service team at WhatsApp: 0326-6360006 within 7 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return/exchange.
Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Please do not send items back without an RA number.
Packaging and Shipping: Securely package the item(s) in their original packaging (if possible) and include a copy of your order confirmation or receipt. Clearly write the RA number on the outside of the package. You are responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method as we are not responsible for lost or damaged return shipments.
Inspection and Processing: Once we receive the returned item(s), our team will inspect them to ensure they meet the return conditions.
Refunds:
Refunds for eligible returns will be issued to the original payment method within [Number] business days of receiving the returned item(s).
Original shipping costs are non-refundable unless the item was defective or we made an error with your order.
Exchanges:
For exchanges, please indicate the desired replacement item (including size and color) when contacting customer service.
If the desired replacement item is available, we will ship it to you after receiving and inspecting the returned item.
If the desired replacement item is not available, we will offer a refund or store credit.
You are responsible for any price difference between the original item and the replacement item, as well as the shipping costs for the exchanged item.
Damaged or Defective Items:
If you receive a damaged or defective item, we sincerely apologize. Please contact us immediately within [Number] days of delivery with clear photos of the damage/defect. We will arrange for a replacement or full refund, and we will cover the return shipping costs.
Contact Us:
If you have any questions regarding our return and exchange policy, please don’t hesitate to contact us at WhatsApp: 0326-6360006.
Key Improvements in this version:
Clearer distinction between returns and exchanges.
Explicitly states who pays for return shipping in different scenarios.
Emphasis on contacting customer service before returning anything.
Includes information about Return Authorization (RA) numbers.
More details about the exchange process.
Addresses damaged/defective items separately and clearly states that Styleavail covers return shipping in these cases.
Need help?
Contact us at WhatsApp: 0326-6360006 for questions related to refunds and returns.
