StyleAvail is an online store serving customers in Pakistan. This policy explains how we use information when you browse our store, create an account, place an order or contact us. Store prices and checkout charges are in Pakistani Rupees (PKR).
Information We Collect
We collect the details you provide to fulfil an order or answer an enquiry, including your name, email address, telephone number, billing and delivery addresses, products ordered, payment method and order references. Account details and order history are stored in our website database. Contact forms store your name, email, optional order number and message in a private support inbox in the same database.
Store sessions and essential cookies support your shopping basket, login and checkout. Our hosting and security services may record technical information, such as IP addresses, browser details and access logs, to operate and protect the website. The contact form uses a short-lived hashed network identifier to limit repeated submissions.
How We Use Your Information
We use your details to create and manage your account, process and deliver orders, provide order updates, verify payments, manage returns and refunds, respond to enquiries, prevent misuse and maintain business records. Placing an order or sending an enquiry does not subscribe you to promotional emails. Any separate marketing subscription must provide its own choice and unsubscribe method.
Suppliers, Couriers and Service Providers
We share the information needed to fulfil your order with our dropshipping supplier, including YourMart where used, and the courier handling delivery. Payment, hosting, email and technical support providers process information needed to provide their services. We may also disclose information where required by law or to resolve fraud or disputes. Some providers may process information outside Pakistan.
Payment Information
Payment methods available for your order are shown at checkout. Online card details are handled by the payment provider through its payment interface. Our custom theme and store plugin do not collect or store full card numbers, CVVs, wallet PINs or banking passwords. We retain payment method, status and transaction references needed to manage your order. Never send passwords, card details or PINs through the contact form.
Cookies and Optional Services
You can control cookies through your browser, but disabling essential cookies may stop login, basket or checkout functions from working. Optional analytics or advertising tools, if enabled, must be explained through the relevant notices and consent choices. Links to WhatsApp and other external services are governed by those services’ privacy practices.
Retention, Security and Your Choices
We keep order, account and support information for as long as it is needed for fulfilment, customer support, accounting, fraud prevention and legal obligations. Access to private support records is restricted to authorised store staff. Backups may retain information until they are replaced under our backup schedule. No system can guarantee absolute security.
You can update account details through My Account. To request access, correction or deletion of your information, contact StyleAvail. We may verify your identity before acting. Information required for an unresolved order, dispute or legal obligation may need to be retained. You may also ask us to close your account.
Contact and Updates
For privacy questions, use our Contact Us page. The current policy is published here. We will update it when our store’s information practices change.