This policy applies to orders placed with StyleAvail for delivery within Pakistan. All prices, delivery charges and refunds are expressed in Pakistani Rupees (PKR). Please read the product description and this policy before ordering.
Damaged, Faulty, Incorrect or Missing Items
If an item arrives damaged, is faulty, differs from what you ordered or is missing, contact us as soon as you notice the problem. Give your order number and describe the issue. Keep the item, packaging and delivery information while we investigate. We may request photos or other relevant evidence; an unboxing video is not a compulsory condition for raising a complaint.
We review the order and work with the supplier or courier where needed. A verified issue may be resolved by a replacement, repair where appropriate, or a refund, subject to the circumstances and your applicable consumer rights. Your support contact remains StyleAvail.
Change-of-Mind Requests
If you do not like your product, you can return it for a refund. Contact StyleAvail for return instructions and send the product back within 7 calendar days of delivery. Keep your dispatch receipt as proof of the return date. Change-of-mind returns sent after this 7-day period are not accepted. Return the product with its supplied accessories and packaging. These terms do not remove applicable rights relating to faulty, incorrect or misdescribed goods.
Returning an Item
Contact us before sending an item back so we can provide the correct return address and instructions. Do not return goods to a courier or supplier address without confirmation. We will explain any agreed return shipping charge before you send the item. For a verified issue caused by an incorrect, damaged or faulty supply, we arrange an appropriate return solution without requiring you to accept an undisclosed return charge.
Refunds
We confirm the approved refund amount and method after reviewing the issue and, where needed, receiving the returned item. Online refunds are normally sent to the original payment method. For cash-on-delivery orders, we agree a bank or wallet transfer method with you. We request only the details necessary to issue the refund and never request your PIN, password or OTP.
We will send the refund within 15 working days of receiving the returned product. Working days exclude weekends and public holidays in Pakistan. We will notify you when the refund is sent and provide the available reference. Your payment provider may take additional time to display the credit; contact us if it is delayed. Original delivery charges and any return charges are assessed according to the reason for the return, the agreed remedy and applicable consumer rights. We do not impose undisclosed deductions.
Cancellations and Undelivered Orders
Contact us promptly if you need to cancel or correct an order. We will confirm whether dispatch can still be stopped. If an order has already shipped, we will explain the available options. For a prepaid order that cannot be fulfilled or is confirmed undelivered, we will arrange an appropriate resolution, including a refund where due.
Get Help
Use our Contact Us page and include your order number. This policy does not exclude rights or remedies available under applicable consumer law.